We currently ship to the UK, Ireland, and Canada with an estimated arrival time of 2-3 weeks. Please be aware that we only offer international returns and refunds if the item is damaged or defective.

During high holiday shipping volumes, international orders may experience delays or, in rare cases, issues in transit once with the carrier. We encourage customers to keep this in mind when placing international orders during peak holiday seasons.

Please note that shipments to countries outside the US may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record and is responsible for any of the fees listed above. For all other countries, we recommend shipping to a package forwarder for delivery to your country.

Starting January 1, 2025, all orders placed via the Shop app will now be taxed because of Shopify's new policy. The best way to avoid these additional taxes would be to place an order directly on our website, instead of the Shop app.

Oh no! We're sorry your online order was lost or arrived damaged. Please fill out the Damaged and Lost Items Form so we can help resolve the issue. We'll get back to you within 1-2 business days.

We’d love to assist! Learn more here about our bulk and corporate gifting options.

For orders shipped within the contiguous US, packages typically arrive between 3-6 business days, after processing time. A tracking number will be emailed for your reference.

Outside the contiguous US, shipping is calculated based on location and order size. Exact rates will be shown upon checkout.

For international orders, we currently ship to Canada, the UK, and Ireland with an estimated arrival time of 2-3 weeks. Rates will be calculated at checkout based on location and order size. Please note that shipments to countries outside the US may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record and is responsible for any of the fees listed above. For all other countries, we recommend shipping to a package forwarder for delivery to your country.

For media inquiries, please contact press@yunhai.shop.

If you're interested in event sponsorships, please fill out this form for our consideration. We'll get back to you in 3-5 business days.

For the most part, our products do not have additives or preservatives and are produced in small batches by family run establishments. We do carry two soy sauces that have a small amount of glutamate-related ingredients that are added instead of naturally generated through the fermentation process. These ingredients are naturally derived and are used to create a more affordable, but still high quality, product. We will not limit consumer options by adopting a legalistic approach to food additives, fueled by an outdated MSG-scare linked to Asian racial stereotypes. Please visit this page to find out more about these additives and our stance on glutamates in general.

Traditional Taiwanese soy sauce is made only with native Taiwanese black soybeans, salt, water, and sugar. Black soybeans differ from the more widely used yellow soybean. They have a mellower, sweeter, and more nostalgically Taiwanese flavor. This type of soy sauce is very similar to traditional Chinese soy sauces, where no wheat is used. Taiwanese black bean soy sauces are gluten-free.

Yes, all our products are imported and labeled in accordance with FDA rules and regulations. You won't see nutrition facts on our labels—companies that import low volumes of food products are exempt from nutrition facts labeling. Typically, we add a small white label to the original packaging that summarizes ingredients, shelf life, storage instructions and company information.

The Tatung steamers we distribute are designed for 110-120V, which is standard in the US. We currently ship to the UK, Ireland, and Canada. While Canada uses the same voltage as the US, if you'd like to use your Tatung steamer in the UK or Ireland where the standard is 220V, you will need to use a step down transformer that converts 220V to 110V. We recommend this 2000W model.