Shipping and Returns
COVID-19 SHIPPING INFO
As of April 28th, we are able to ship again. Our building has been closed from March 22, but we've moved the inventory into our home and are shipping from here. Please allow for delays of 3-8 days as we catch up to demand and operate with a reduced staff. Please email email@example.com with any questions about your order.
GENERAL SHIPPING INFO
Online orders are processed Wednesdays and Fridays, excluding holidays. In general, orders will ship within 1 - 3 business days. Holidays, peak sales, and other extenuating circumstances may alter your shipment timeframe. Thank you in advance for your patience, as Yun Hai is a one woman side hustle!
You will receive an email confirmation upon placing your order. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
Please note that tracking information will only be updated online one business day after your order has been shipped. Please contact customer service as soon as possible with any requests as we are unable to make cancellations after we have started the shipment process.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
If you would like to place your order over the phone, or have any difficulty in processing payment, please email us at firstname.lastname@example.org.
At this time, our items are exempt from NY Sales Tax.
We ship via USPS First Class Mail, USPS Priority Mail, or UPS ground. We charge a flat rate based on your order size, and select the best shipping option for your address. Our shipping rates account for shipping and handling costs and are significantly discounted for larger orders.
Upon shipment, transit time is between 2 - 5 business days. For express shipment options, please contact us at email@example.com.
Orders ship from Brooklyn, New York. Unfortunately, we are unable to deliver to APO/FPO addresses, P.O. boxes or freight forwarding companies at this time. We do not ship outside of the United States.
If you have any questions about shipping options or delivery, please email firstname.lastname@example.org.
We do not accept returns and only replace items if they are defective or damaged. If you need a replacement for a defective or damaged product, send us an email at email@example.com. You will be issued a return instructions, a shipping label, and shipping instructions.