Shipping and Returns
Online orders are processed Monday through Friday, excluding holidays. In general, orders will ship within 1 - 3 business days. Holidays and peak sales may alter your shipment timeframe.
You will receive an email confirmation upon placing your order. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
Please note that tracking information will only be updated online one business day after your order has been shipped. Please contact customer service as soon as possible with any requests as we are unable to make cancellations after we have started the shipment process.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
If you would like to place your order over the phone, or have any difficulty in processing payment, please email us at email@example.com.
At this time, our items are exempt from NY Sales Tax.
SHIPPING SERVICESFlat Rate: USPS First Class Mail. $5 and $12.
All orders shipped within the United States are delivered by USPS. Upon shipment, USPS can take anywhere from 1 - 5 business days. For express shipment options, please contact us at firstname.lastname@example.org.
Orders ship from Queens, New York. Unfortunately, we are unable to deliver to APO/FPO addresses, P.O. boxes or freight forwarding companies at this time. We do not ship outside of the United States.
If you have any questions about shipping options or delivery, please email email@example.com.
We only replace items if they are defective or damaged. If you need a replacement for a defective or damaged product, send us an email at firstname.lastname@example.org. You will be issued an RA number, a shipping label, and shipping instructions. Pre-authorization by Yun Hai is required for any exchanges.