Shipping and Returns

PROCESSING TIME
We do our best to ship out orders within 1-2 business days. Please allow extra time around holidays and other peak shopping seasons.

SHIPPING IN THE CONTIGUOUS US

Orders of $100 or more ship free!* For orders below $100, shipping is capped at $10 per order, sent via UPS, FedEx, DHL, or USPS depending on your location and order size. Orders typically arrive between 3-5 business days, after processing time. A tracking number will be emailed for your reference. Alternative delivery options may be available on specific orders. See exact rates at checkout.

* Orders must be at least $100 after discounts and promotions are applied

SHIPPING OUTSIDE THE CONTINGUOUS US
Shipping is calculated based on location and order size. Exact rates will be shown upon checkout. 

SHIPPING INTERNATIONALLY 
We currently ship to Canada and the UK with an estimated arrival time of 2-3 weeks. Rates will be calculated at checkout based on location and order size. Please note that shipments to countries outside the US may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record and is responsible for any of the fees listed above. 

DAMAGED ITEMS
Glass bottles and jars are heavy, fragile, and costly to ship. We cover most of the cost and do our best to ensure your shipments arrive safely. Rarely, jars or bottles bottles do break. If this happens, please fill out our Damaged Items Form so we can help resolve the issue.

ORDER CHANGES OR CANCELLATIONS
Please contact support@yunhai.shop as soon as possible with any requests. If your order has already shipped or has already been processed by the warehouse, we cannot guarantee any changes but will do our best to accommodate.

RETURNS, EXCHANGES, REFUNDS
We do not accept returns and only replace items if they are defective or damaged. If you need a replacement for a defective or damaged product, fill out this Damaged Items Form.

PAYMENT METHODS
We accept Visa, MasterCard, American Express, Discover, and PayPal. If you would like to place your order over the phone, or have any difficulty in processing payment, please email us at support@yunhai.shop.

SALES TAX
At this time, our food items are exempt from NY Sales Tax. However, if you do purchase non-food items, sales tax will be charged in NY and CA.