Shipping and Returns
GENERAL SHIPPING INFORMATION
We offer $6 flat rate shipping within the United States (yes, including Hawaii and Alaska). If you choose flat rate shipping, we will select the best choice of carrier and ship method based on your location. We cannot guarantee any arrival times with this rate, but generally you can expect to receive your shipment within 5 days. If you want more predictability, please select USPS Priority Mail or UPS Ground at checkout. The number of days required for transit will be displayed underneath each method.
Bottles of soy sauce are heavy, fragile, and costly to ship. We cover most of the cost and do our best to ensure your shipments arrive safely. Rarely, soy sauce bottles do break. If this happens, please reach out to us at firstname.lastname@example.org with a picture, the name of the product that broke, and your order number. We will issue a replacement free of charge.
All orders are shipped next business day. Holidays, peak sales, and other extenuating circumstances may alter your shipment timeframe.
Orders ship from our warehouse in Watertown, New York. Unfortunately, we are unable to deliver to APO/FPO addresses, P.O. boxes or freight forwarding companies at this time. Please contact email@example.com as soon as possible with any requests. We are unable to make changes or cancellations after we have started the shipment process, but we will do our best.
INTERNATIONAL SHIPPING INFORMATION
We ship internationally to Canada and the UK using APC, a shipping aggregator. The transit time is 2-3 weeks and varies by destination and time of year. Our shipper gathers a critical mass of packages shipping into your country and ships them once they have hit a specific threshold. This saves you money on the rate while providing reliable delivery. Tracking numbers are provided and are easy to follow online.
Shipping into Canada and the UK starts at $10.50 for one bottle of Su Chili Crisp.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
If you would like to place your order over the phone, or have any difficulty in processing payment, please email us at firstname.lastname@example.org.
At this time, our items are exempt from NY Sales Tax.
RETURNS, EXCHANGES, REFUNDSWe do not accept returns and only replace items if they are defective or damaged. If you need a replacement for a defective or damaged product, send us an email at email@example.com. You will be issued a return instructions, a shipping label, and shipping instructions.