Yun Hai Shipping & Return Policies
- Shipping in the Contiguous US: Orders of $100 or more ship free!
For orders below $100, shipping is capped at $10 per order, sent via UPS or USPS depending on your location and order size. Orders typically arrive between 3-5 business days, after processing time. A tracking number will be emailed for your reference. Alternative delivery options may be available on specific orders. See exact rates at checkout. Orders must be at least $100 after discounts and promotions are applied. - Shipping outside the Contiguous US: Shipping is calculated based on location and order size. Exact rates will be shown upon checkout.
- Shipping Internationally: We currently ship to Canada, the UK, and Ireland with an estimated arrival time of 2-3 weeks. Rates will be calculated at checkout based on location and order size. Please note that shipments to countries outside the US may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record and is responsible for any of the fees listed above. For all other countries, we recommend shipping to a package forwarder for delivery to your country.
We do our best to process all orders within 1-2 business days for shipping. Please allow extra processing time around holidays and other peak shopping seasons.
This year, order by 12/14 to get packages by 12/24.
Please contact support[at]yunhai.shop as soon as possible with any requests. If your order has already shipped or has already been processed by the warehouse, we cannot guarantee any changes but will do our best to accommodate.
For food items, we do not accept returns and only replace items if they are defective or damaged.
For non-food items, we can accept returns within 30 days from the date of purchase if the item is unused and unopened. Return shipping and restocking fees of up to $25 may apply. If a returned product shows signs of use, it is not eligible for a refund. If you need a replacement for a defective product, fill out this Damaged Items Form.
Glass bottles and jars are heavy, fragile, and costly to ship. We cover most of the cost and do our best to ensure your shipments arrive safely. Rarely, jars or bottles bottles do break. If this happens, please fill out our Damaged Items Form so we can help resolve the issue.
We accept Visa, MasterCard, American Express, Discover, and PayPal. If you would like to place your order over the phone, or have any difficulty in processing payment, please email us at support[at]yunhai.shop.
Most of our food products fall under grocery, which are tax exempt or enjoy reduced tax rates in many states. However, select food items (such as candy) or non-food items may be subject to sales tax depending on your location. For the most accurate estimate, add the product to cart and enter in your delivery zip code.